FAQ

Who can buy a vehicle at Carsfromusa.eu?

We offer our services both to corporate clients, transport companies and individual buyers. We offer assistance in finding, buying and shipping a single personal car or the entire auto fleet.

Why do I need to pay a deposit when purchasing a car from the US?

The deposit is a warranty to the seller that the buyer truly intends to buy a car. In case of an auction, the deposit confirms your intention to make a purchase. The deposit is not refunded in case you become the winning bidder but fail to make the payment within 2 calendar days, or within 5 calendar days along with the auction penalty.

What happens if I am the winning bidder and I delay the payment?

The payment must be made within 2 calendar days from becoming the winning bidder. In case of delay, you will be subject to auction penalty in the amount of USD 50. If you fail to make the payment within 3 calendar days, a storage fee of USD 20 per day will apply. You will be requested to pay all the accrued amounts within 5 calendar days or otherwise the vehicle will be returned to the auction and you will lose the deposit you have paid.

Can I bid at several auctions at the same time? What are the requirements?

It is possible to bid at several of auctions at the same time. The terms and conditions for bidding are the same as when bidding at a single auction: you must choose a vehicle and let us know about your choice so that we could prepare the agreement. Then we will register you at the auction(s) and you will be requested to make an advance payment equaling 10% of the maximum amount which you wish to spend on the car (but no less than USD 500) before bidding. The deposit must be paid for every car you wish to bid on. Bidding in several auctions is a wise choice if you seek to buy more than one vehicle. However, if you are interested in buying just one car, please keep in mind that your deposit will not be refunded if you become the winning bidder but no longer want the car.

How can I track the location of my vehicle?

You will be sent the tracking number by e-mail as soon as your car is loaded for transportation. You will be able to track the location of your car during the entire trip.

What shipping methods do you offer?

We offer RO-RO or container shipping for various vehicles and cars purchased in the USA. For more information, please go the Shipping section.

What is RO-RO?

RO-RO (roll-on/roll-off) ships are vessels designed to carry cars that are rolled on and secured on deck. RO-RO is a fast shipping method but it is only suitable for cars with intact windshields and body.

How many cars can fit into a single standard 40’ container?

Usually, a standard cargo container is used to transport 3 medium-sized SUVs or minivans, or 4 smaller cars, such as Honda Civic or Toyota Corolla.

What is container shipping?

Your car will be placed into a 20’ or 40’ container which in turn will be loaded onto a ship and transported to the port of your choice. This is a popular shipping method that is widely used when transporting cars from the US, Canada or other countries to Europe.